These terms and conditions ("Conditions") shall govern the agreement between TurnKey I.T Solutions Limited ("us" or "we") and the individual or organisation applying for the provision of the Goods or Services ("you").


Our registered office and correspondence address is 6 Morston Court, Aisecome Way, Weston-Super-Mare, England, BS22 8NG.

You can contact us by email on, telephone +44 (0)1934 44 00 30.

We explain in the headings what each clause covers. These headings are for guidance only and are not intended to be legally binding.

These Conditions take precedence if inconsistent with the material on our Website, in emails or by telephone.

The following have particular meanings in these Conditions:

"Acceptable Use Policy" means our guidelines for acceptable use made available at which may be amended from time to time;

“ADSL Broadband Services” means the data connectivity Services available for purchase from TurnKey I.T Solutions which allows authorised users to access the public Internet over conventional copper telephony cabling and includes Advanced Broadband, Premier Broadband, and Premier Plus Broadband packages or any other such package or service (including replacements or substitutions to the current offering) which TurnKey I.T Solutions may make available from time to time. For the avoidance of doubt, Ethernet First Mile (EFM) and Fibreline circuits are not ASDL services;

"Agreement" means the General Terms and the Specific Terms applicable to the Services which you have chosen together with the Fair Use Policy and any other documents referred to herein;

“Cancellation Period” means the period in which You may terminate the contract without incurring obligations and/or associated charges as set out under statute;

"Data" includes information, documents, text, software, music, sound, photography, messages, and other material of any kind in any form;

"Goods" means the goods described on the Website and which we agree to sell to you;

"Internet" means the global data network comprising interconnected networks to which we are connected and provide access to you via the Services;

"Minimum Period" means the charges and fees levied by TurnKey I.T Solutions to You for the supply of Services for an initial period of time starting from the Start Date for the relevant TurnKey I.T Solutions Service. These charges apply regardless of whether you terminate the Agreement prior to the expiration of that period and they will continue to accrue and be owed by You for the remainder of the period. For the avoidance of doubt, TurnKey I.T Solutions minimum term unless specified is 3 months notice;

"Personal Data" means Data about any identified or identifiable living person;

"Registry" means either Nominet UK Limited, CentralNIC Limited or Tucows Inc, or any other domain names registry that we choose to use from time to time;

"Regulations" means the Consumer Protection (Distance Selling) Regulations 2000;

"Services" means the services described on the Website (including access to the Website and Control Panel) and which we agree to provide to you;

“Start Date” means when either (i) We have sent you confirmation by email that we have activated the Service(s) or (ii) when You first start to use the Service(s), whichever of these happens first; and

“Website” means our web presence at (including any associated website, web-page, or sub-page of the TurnKey platform(s)) and other locations at which we advertise from time to time.

"Deposit" means a non-refundable project setup cost

"Office 365" means a Microsoft Office 365 License or Product

Termination of Services

Termination of any service must be made in writing. All Products & Services provided by ourselves are on a 3 months rolling basis, unless otherwise agreed, or where a separate agreement or contract is in place.

Standard Terms & Conditions - Last updated March 2015

Broadband Standard Terms & Conditions - Last updated June 2015

Standard Service Level Agreement - Last updated June 2015

Privacy Policy & GDPR Statement - Last updated May 2018

GreenShoots GDPR Statement & Addendum - Last updated May 2018